Solutions

Integrated National Network

TForce Integrated Solutions’ expedited Courier, Less-Than-Truckload (LTL), Truckload, and Air Freight services provide extensive national coverage.

Integrating these elements ensures that time-sensitive operations run with full visibility throughout each stage of delivery. TForce Integrated Solutions works to seamlessly scale up and down to meet your needs and those of your receivers with:

• Our ability to deliver large display units and oversize shipments with smaller carton orders
• Transporting everything from single replenishment cartons to seasonal floor sets to large merchandise displays from your locations throughout Canada in the most efficient, cost-effective manner
• Coordinating your daily deliveries on a consistent basis
• Giving your company the most favorable pricing for the unique characteristics of each shipment

Hybrid Model

Exclusive to TForce Integrated Solutions is our seamless blend of Expedited Ground Small Parcel, Expedited LTL, Truckload and Air Freight transportation services.

This provides greater control and a single pricing model that automatically calculates for optimum weight breaks, price points and appointment times to select the “best for our customer” mode of transport.

Expedited Transit Times

In the competitive landscape of today’s economy, speed to market can be the difference between a sale and no sale.

TForce Integrated Solutions ground expedited transit times are among the quickest in the industry allowing the fastest way to get your product from shipper to consignee. Couple that with our Air offering and you have a supply chain that is more responsive and reactive than the traditional slower modes of transportation.

Examples

• Toronto to Vancouver — 3 calendar days
• Toronto to Calgary/Edmonton — 3 calendar days
• Montreal to Calgary/Edmonton — 3 calendar days
• Vancouver to Toronto — 3 calendar days
• Toronto to Winnipeg — 2 calendar days

Time Release Service

TForce Integrated Solutions specializes in Canadian time release distribution having served the studio entertainment and interactive game industry since 1991.

TForce Integrated Solutions’ committed time management system consists of:

• Firm knowledge of entertainment industry supply chain requirements
• Highly developed national time release operating procedures
• Preferred access to many of Canada’s national retail chains
• Daily tracking of all new releases and special promotions
• Direct communication programs customized to meet process needs

These features provide unparalleled peace of mind that your time release and time-sensitive special promotions will get to market when you want.

Dedicated Solutions Specialists

Our success is based upon personalized account knowledge and outstanding service coupled with years of distribution expertise and enduring relationships.

We assign a core group of expert team members to each TForce Integrated Solutions client. This includes client service representatives, operations leaders, a client solutions account manager and TForce Integrated Solutions executives. We deliver superior performance while working with you and your team to anticipate and plan your future logistics needs.

In addition, clients may choose a qualified TForce Integrated Solutions Dedicated Service Specialist, backed by an experienced team, to meet the specific goals of their business operations and objectives. Dedicated Service Specialists offer highly customized solutions to multifaceted customers with varying needs including:

• First call resolution
• Fast response times
• Daily exception reporting and recovery
• Enhanced delivery confirmation reporting
• Customized invoicing
• Enhanced client business process integration and logistics planning

Time Definite Appointment

Reduce receiving congestion with TForce Integrated Solutions time definite appointment deliveries.

Shippers or receivers may schedule an appointment delivery when they want the predictability of a specific delivery date and time.

Appointment freight is staged at TForce Integrated Solutions facilities within secure holding areas and scheduled information is available from our TForce Integrated Solutions’ shipment Inquiry systems on a 24-hr basis.

DC Bypass

Take advantage of fast, flexible responses, shorter cycle times and lower inventories without the capital investment in expanded / new distribution facilities with our DC Bypass feature.

Beyond significant improvements in transit times resulting from DC Bypass, the process of synthesizing multiple vendor shipments or multiple source shipments into more economically sized store shipments offers transportation and administrative cost savings and reduces disruption to daily store operations.

Unattended Delivery

TForce Integrated Solutions Unattended Delivery is an option for retailers who want to improve service levels while minimizing the staff costs, time and effort frequently associated with the tasks of receiving merchandise.

TForce Integrated Solutions will make deliveries directly into store locations during non-business hours without the assistance or presence of store personnel in a highly secure manner. To ensure security and control, TForce Integrated Solutions Unattended Delivery utilizes:

• Segmented keypad or keycard access
• Laser security curtain technology
• Real-time independently monitored remote viewing and recording

You’ll sleep well as TForce Integrated Solutions makes your nightly deliveries. Your staff will arrive in the morning to view merchandise already sitting in the facilities.

Vendor Direct Programs

Retailers recognize that the last few feet of their supply chain can have a tremendous impact on operating costs and store sales.

TForce Integrated Solutions customizes inbound receiving programs for regional and national retailers who need increased inbound merchandise visibility, improved internal service levels, and reduced costs of store operations.

TForce Integrated Solutions inbound coordination and vendor direct programs work to ensure you gain greater control over store-level merchandise receiving through:

• Picking up from multiple vendor locations throughout North America or inbound ocean and air cargo at entry points
• Managing order information flow by store
• Providing individual stores with advance notification of arriving merchandise
• Efficiently staging and sequencing orders
• Delivering consolidated orders on the scheduled day within a set delivery window

Returns and Recovery Management

TForce Integrated Solutions provides worry-free processing of unsold, slow moving and seasonal returned merchandise with the same handling integrity, visibility and care as your outbound shipments.

TForce Integrated Solutions returns management visibility ensures you are able to respond to customer concerns and effectively control your vendor financial settlements. Increased efficiency throughout your returns, recovery and disposition processes make good business sense.

Preferred Carrier Programs

TForce Integrated Solutions preferred carrier programs provide shippers with unparalleled access to many of Canada’s largest retailers.

TForce Integrated Solutions works directly with national retailers to enhance communication and coordinate inbound delivery and receiving solutions.

TForce Integrated Solutions preferred carrier programs:

• Merchandise storage based on provided descriptions
• Minimize distribution staging and individual store-level receiving congestion
• Increase end to end merchandise visibility and internal service levels

Our customized delivery solutions for retail chains and individual store locations provide TForce Integrated Solutions clients with:

• Preferred access to retail locations across the country
• Certainty of critical time release distribution
• Receipt of complete orders
• Effective receiving process connectivity

These features support strong relationships with very large retailers. Suppliers of all sizes can effectively integrate with retailers’ established inbound transportation and merchandise receiving processes.

Security and Control

We distribute highly sensitive, time-release movies, music and video games for the entertainment industry.

TForce Integrated Solutions was the logistics and transportation provider for the three largest book releases in Canadian history. For a recent national release, 1.3 million books were monitored with high resolution IP cameras and special restricted access areas in TForce Integrated Solutions’ Toronto facility for six weeks then distributed across Canada. TForce Integrated Solutions securely handles and transports high value consumer products, technology, and communications devices across Canada.